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Terms & Conditions
1. Introduction
This document outlines the terms and conditions for the student room cleaning services provided by Moria Services. By contracting our services, the client declares that they have read, understood, and accepted all terms described herein.
2. Contracting and Payment
2.1. Payment must be made exclusively through our website at the time of request and prior to the execution of the service.
2.2. All payments are final and non-refundable once the service has been performed.
2.3. Cancellations are only allowed with a minimum of 48 hours’ notice before the scheduled cleaning time. Cancellations made after this period will result in the full service fee being charged.
2.4. The company reserves the right to refuse or cancel services in cases of force majeure, health or safety risks to the team, or any situation that compromises the safe execution of the work.
3. Scope of Service
3.1. The service will be performed according to the cleaning standards described at the time of booking.
3.2. Cleaning is limited to the areas designated by the client and does not include the organization of personal items, repairs, or any other activities outside the contracted scope.
3.3. Removal of stains, ingrained dirt, or other elements that may require specialized procedures is not guaranteed under the basic cleaning service.
4. Client’s Responsibility
4.1. The client is responsible for ensuring the area is accessible and ready for the cleaning service at the scheduled time. If the team cannot access the premises due to any impediment, the full amount will be charged.
4.2. The client must ensure that personal items, especially fragile or valuable objects, are properly stored or protected before the cleaning starts.
4.3. The company is not responsible for:
• Damaged, broken, or missing items before, during, or after the service;
• Damages caused by pre-existing materials or conditions in the premises;
• Items left in improper locations that may be accidentally discarded or moved during the cleaning.
5. Inspection and Complaints
5.1. The client is responsible for inspecting the area immediately after the service is completed.
5.2. Any complaints regarding the quality of the service must be submitted in writing to the email contact@moriaservices.com within 12 hours of the service being performed. Complaints made after this period will not be considered.
5.3. The company will review all complaints and reserves the right to offer a solution, which may include partial or full correction of the service, if deemed necessary. Under no circumstances will a refund be issued.
6. Photo and Video Recordings
6.1. Photos and videos of the state of the premises may be taken before and after the service as a quality control and legal protection measure.
6.2. The client authorizes the use of these images by the company in legal, administrative, or any other necessary context.
6.3. The use of images will be in compliance with the applicable data protection laws in Ireland.
7. Limitation of Liability
7.1. The company is not responsible for any damages or losses resulting from events outside its control, including but not limited to:
• Force majeure events, such as natural disasters, public health emergencies, or unforeseen circumstances;
• Damages caused by structural or maintenance conditions neglected by the client;
• Complaints about items or areas not specifically mentioned in the service contract.
7.2. The company’s liability, if applicable, is limited to the amount paid by the client for the contracted service.
8. Health and Safety
8.1. The company reserves the right not to perform the service if the premises present risks to the health or safety of the team, such as exposure to chemicals, hazardous materials, or extreme unsanitary conditions.
8.2. The client will be notified immediately if such conditions are identified, and the service will be canceled without refund.
9. Legal Compliance
9.1. This agreement is governed by the laws of the Republic of Ireland and complies with applicable consumer protection, data protection, and labor regulations.
9.2. In the event of a dispute, both parties agree to seek mediation or alternative dispute resolution before resorting to the judicial system.
10. Service Modifications
10.1. The company reserves the right to modify the terms and conditions of the service at any time, without prior notice. However, such modifications will only apply to bookings made after the change date.
10.2. The client will be notified of any significant changes to the terms and conditions, but it is the client’s responsibility to regularly review the terms on the company’s website.
11. Intellectual Property
11.1. All intellectual property rights, including but not limited to logos, images, texts, and other content on the website or promotional materials, are the exclusive property of Moria Services.
11.2. The client is not permitted to reproduce, distribute, or otherwise use any content protected by copyright without prior written consent from the company.
12. Service Guarantee
12.1. While the company strives to provide the highest quality cleaning services, no guarantee is made regarding perfect results or the complete removal of specific stains or dirt.
12.2. The company commits to performing the service according to the agreed standards, but client satisfaction is subject to variables such as the condition of the premises at the time of cleaning. If the client is not satisfied, the company will, in good faith, offer an opportunity to correct any issues within the complaint deadline.
13. Personal Data Protection
13.1. The company collects, stores, and processes the personal data provided by the client in accordance with the European Union’s General Data Protection Regulation (GDPR) and other applicable regulations.
13.2. The data provided will be used solely for the execution of the contracted service and for administrative purposes, such as sending invoices or service confirmations.
13.3. The client has the right to access, correct, or delete their personal data at any time by contacting the company.
14. Force Majeure
14.1. Neither party shall be held liable for any failure or delay in fulfilling its contractual obligations due to force majeure events, including but not limited to: natural disasters, strikes, pandemics, changes in laws or government regulations, or any other event beyond reasonable control.
14.2. If the company is unable to fulfill its obligations due to force majeure, the client will be notified as soon as possible, and the service may be rescheduled or, if necessary, canceled without refund.
15. Supplemental Terms and Conditions
15.1. If any clause of this agreement is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining clauses will remain in full force and effect.
15.2. This agreement constitutes the complete understanding between the parties, superseding any prior communications, negotiations, or agreements related to the cleaning service.
16. Communication
16.1. All formal communications between the parties must be made in writing and sent to the following email addresses:
• For the company: contact@moriaservices.com.
16.2. Any correspondence sent to the provided email address will be considered delivered, unless there is demonstrable technical failure.
17. Exemption of Responsibility from Aparto
17.1. The Aparto building, where the students are housed, bears no financial responsibility for the cleaning services provided by Moria Services.
17.2. All costs related to the cleaning services are the sole responsibility of the client and must be paid directly to Moria Services.
17.3. Moria Services is the only party responsible for executing and charging for the contracted services, and Aparto will not be involved in any way in the negotiation or payment for the cleaning service.